Some patients copied us into their emails sent to MP. Click here to read emails sent to Rt Hon Boris Johnson MP from our patients which are published with their permission.
Covid Vaccine – practice notice
Further to our previous announcements on 06 and 18 January 2021, we want to keep you, our patients, abreast of the practice’s continuing struggle in getting approval to allow us to provide the Covid-19 vaccinations to our patients.
We are committed to delivering the best service we can to our patients and have been proactive in readying ourselves to begin delivering the patients to the government’s identified patient cohorts. As per our announcement on 06 January, this has included obtaining an ultra-low temperature freezer to store the Pfizer vaccine. However, despite our continuing efforts, we are finding it almost impossible to obtain the relevant approvals to begin the vaccination programme.
We had written to the CCG on 17 November 2020 requesting approval to deliver the vaccine from our site and we were provided with the requisite forms to complete immediately before Christmas.
The Covid vaccination service is an “enhanced service” which forms part of a practice’s core primary care contract held with NHS England and as such a practice based service. NHS England requires to apply as a ‘grouping’ and we have done with our sister practice- West London Medical Centre- on 7th December 2020.
As part of the approvals process, we were told the CCG would be carrying out a site assurance visit on 29 December 2020 . This visit was then cancelled without explanation leaving us hamstrung to be able to commence delivering the vaccine, as we had hoped, in early January. Since that date, we have been continually trying to establish why our application has not been approved given the urgency of the need to vaccinate patients. NHS England has told us they declined the application due to lack of support from Hillingdon CCG and Hillingdon CCG has not explained why they would not support us. Hillingdon CCG chair wrote to us on 6.1.2021 with reasons that were factually incorrect and we have clarified and provided further information on 8th December 2021.
In the middle of this national emergency we are in this bizarre situation where we are bounced back and forward between NHS England that says they will not approve because the CCG would not support our application and the CCG who are refusing to allow us to vaccinate because NHS England would not approve our application!
The only other alternative being suggested to us by CCG is to pass on the responsibility for delivering the vaccines to our patients to other providers which doesn’t make sense to us at all given our willingness and readiness to deliver the vaccine from our surgery site. Specifically, the CCG are suggesting the following:
- That our patients go to Slough Edgware or Wembley- to the national centres. There are no data sharing, finance or legal arrangements required between our practices and these centres. These centres are too far.
- That our patients to go further from practices to Ruislip or Hayes community centres that are run by the Confederation CIC . This is a company where all Hillingdon GP surgeries except for our 2 practices ( Church Road Surgery and West London Medical Centre) are shareholders , https://find-and-update.company-information.service.gov.uk/company/10771707 .Whilst this company has access to confidential patient data of its shareholder practices, it does not have any arrangements in place with us which would be needed in order for us to comply with our duties under GDPR and the Data Protection Act 2018. It has been a clear and unequivocal request by our patient participation group to make sure such 3rd parties do not access confidential patient data .Our 2 Practices are required to sign a complex collaboration agreement with this company or with other practices with information and data sharing as well as financial and medico-legal arrangements. The collaborative agreement with 3rd parties being offered to us not a simple arrangement and our legal team has advised us against signing without detailed analysis of data sharing financial and legal implications. In fairness to practices who have signed such agreements, it would have been acceptable for practices with pre-existing data and financial agreements such as members of Primary Care Networks to sign such documents in a rush but our 2 practices have never been members of any such arrangements.
Given that we would propose being a designated site for Covid delivery in any event and would anticipate delivering the vaccine to our own patients, above seems an unnecessary layer of bureaucracy which would not impact how and to whom we would provide the vaccine and which in times of national emergency astonishes us.
Once designated site is approved, vaccines will be delivered to the site. Oxford vaccine can be transported between surgeries for the convenience of patients to make sure they receive it closer to home. We can vaccinate housebound patients at their homes. We do not have any care homes.
The safety of our patients and the need to roll out the vaccine is our utmost priority and as previously stated, we are petitioning our local MP and Prime Minister Rt Hon. Boris Johnson MP to highlight this issue and we would welcome your support in getting us to a position where we can begin vaccinating our patients.
The government has announced the current cohort needs to be vaccinated before middle of February 2021 . Once provided with vaccines we will act fast.
Please email email@example.com with a request to ‘urgently intervene and help Church Road Surgery to become a designated site for covid vaccination’.
Click here to read letter from Mrs Yvonne Blowfield to Rt Hon. Boris Johnson MP
New pedestrian gate near bus stop has been declared open.
We continue to train hospital doctors . They spend 4 months at our practice. Dr Rebecca Pollard left practice yesterday and new trainee ,Dr Maria Goryaeva, started today.
Following a comprehensive visit by CQC , we received ‘Good’ rating.
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What is the GDPR?
The General Data Protection Regulation (GDPR) is a new, Europe-wide law that replaces the Data Protection Act 1998 in the UK. It is part of the wider package of reform to the data protection landscape that includes the Data Protection Bill. The GDPR sets out requirements for how organisations need to handle personal data from 25 May 2018.
The GDPR was designed to harmonise data privacy laws across Europe. The aim is to protect citizens from privacy and data breaches.The current Data Protection Act dates from the 1990s when organisations held much less data on individuals. As the amount of data held has increased and technology has advanced, so has the risk of data breaches. The GDPR aims to address gaps in previous legislation.The key principles of the Data Protection Act 1998 remain unchanged, but some areas of legislation have been strenghtened.
Like the Data Protection Act 1998 , the GDPR applies to ‘controllers’ and ‘processors’ of data – a controller says how and why personal data is processed and the processor acts on the controller’s behalf. General Practices are data controllers.
Click here for more information.
Our data protection officer is Mrs Yvonne Blowfield, Practice Manager
How we use your medical records( Practice Poster)
Important information for patients
- This practice handles medical records in-line with laws on data protection and confidentiality.
- We share medical records with those who are involved in providing you with care and treatment.
- In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.
- We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
- You have the right to be given a copy of your medical record.
- You have the right to object to your medical records being shared with those who provide you with care.
- You have the right to object to your information being used for medical research and to plan health services.
- You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office. Please see the practice privacy notice on our website or speak to the Practice Manager for more information about your rights.
Privacy Notice – Updated on 25.05.2018
How Church Road Surgery uses your information to provide you with healthcare
This practice keeps medical records confidential and complies with the General Data Protection Regulation.
We hold your medical record so that we can provide you with safe care and treatment.
We will also use your information so that this practice can check and review the quality of the care we provide. This helps us to improve our services to you.
- We will share relevant information from your medical record with other health or social care staff or organisations when they provide you with care. For example, your GP will share information when they refer you to a specialist in a hospital. Or your GP will send details about your prescription to your chosen pharmacy.
- Healthcare staff working in hospital departments , A&E ,Urgent Care Centre (UCC) , community NHS health care professionals such as district nurses, physiotherapists or podiatrists, mental health staff and Out of hours care can ask for your information. For example, it is important that staff who are treating you in an emergency know if you have any allergic reactions
- You have the right to object to information being shared for your own care. Please speak to the practice if you wish to object. You also have the right to have any mistakes or errors corrected.
Other important information about how your information is used to provide you with healthcare
|Registering for NHS care
|Identifying patients who might be at risk of certain diseases
We are required by law to provide you with the following information about how we handle your information.
|Data Controller contact details||Church Road Surgery
4A, Church Road ,Cowley
|Data Protection Officer contact details||Mrs Yvonne Blowfield
|Purpose of the processing||
|Lawful basis for processing||These purposes are supported under the following sections of the GDPR:
Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’; and
Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services…”
Healthcare staff will also respect and comply with their obligations under the common law duty of confidence.
|Recipient or categories of recipients of the processed data||The data will be shared with:
[Practice to update with name of data processor if it has a contract to share data, for example, for risk stratification]
|Rights to object||
|Right to access and correct||
|Retention period||GP medical records will be kept in line with the law and national guidance. Information on how long records are kept can be found at: https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016
or speak to the practice.
|Right to complain||You have the right to complain to the Information Commissioner’s Office. If you wish to complain follow this link https://ico.org.uk/global/contact-us/ or call the helpline 0303 123 1113|
|Data we get from other organisations||We receive information about your health from other organisations who are involved in providing you with health and social care. For example, if you go to hospital for treatment or an operation the hospital will send us a letter to let us know what happens. This means your GP medical record is kept up-to date when you receive care from other parts of the health service.|
29th March 2018
NHS England has published a list of ‘Conditions for which over the counter items should not routinely be prescribed in primary care: Guidance for CCGs’
Visit notice board on the home page of www.londongp.org.uk for further information
Dr Arulnanthy is re approved as a Foundation year doctor trainer for a further 5 yrs.
North West London Clinical Commissioning Groups (NW London CCGs) believes that a lot of medicines are wasted – dispensed but not used. We believe that some of this waste can be reduced if people request their repeat prescriptions directly from their general practice, rather than allowing a community pharmacy to request prescriptions on their behalf. Nobody knows which medicines you are really running out of better than you (or your carer if you have one).
Please talk to us if you have any difficulties in requesting repeat prescriptions directly from us.
Visit notice board on the home page of www.londongp.org.uk for further information
Senior practice administrator Mrs Indika De Alwis is promoted to the post of Deputy Practice Manager.
Senior practice administrator Mrs Nagina Khan is promoted to the post of Human Resorces Executive .
Our first trainee hospital doctor , Dr Ben Norton , started his training under the supervision of Dr Arulnanthy.
Mrs Nagendra Mani Goli joined us as Health Care Assistant.
|Church Road surgery is approved by King’s College London School of Medicine and Imperial College London to teach undergraduate students. All 3 doctors are approved to teach medical students.|
Health Education England North West London (‘The Deanery’) has approved Church Road Surgery for training of junior doctors ( Foundation Year 2 doctors) . We become the 3rd training practice for doctors in our locality.
Dr Shashikanth and Dr Arulnanthy are approved as Clinical Supervisors for junior doctors .
You can now book/cancel your appointments and order repeat prescriptions online.
The Practice is pleased to provide patients with access to its Clinical System via a Secure Web Interface.
To use EMIS Patient Access you will need a Practice ID number and Access ID number which is obtained from the practice, and, in conjunction with a password, will be unique to you.
Please obtain a registration letter,Church Road surgery and then register on the Patient Access website, using the information in the registration letter.
Please note that if you register directly online, without the registration letter, then you cannot use all the Patient Access features.
Please bring a photo ID (passport or driving licence) to the surgery in order to obtain your ID numbers & password.
If you already have your log in details, click on the link below to access the online service.
Please click below
The CQC inspected the practice. Please click here for report .
Dr Sharma left to take on the running responsibility of a practice in Egdware and Dr Arulnanthy increased her sessions . She works 3 full days days a week now.
Our health care assistant Mrs Susan McCracken has left to look after new grandchild and we are in the process of recruiting a new HCA. Patients and staff thank her for excellent care and wish her well.
Practice nurse Prim Gough has completed independent nurse prescriber training supervised by Dr Shashikanth.
We introduced Electronic Prescription Service.All prescriptions are directly sent to nominated pharmacies electronically.
The medical students have arrived for their training
New meningitis B vaccines will be offered to babies from 1.9.2015.Click here for details
Practice facebook page launched.
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Surgery has been approved to teach medical students from Imperial College School of medicine.
The surgery had a visit from Imperial College school of medicine for an assessment following our application to become a teaching practice for medical students.
The Worshipful The Mayor of Hillingdon,Cllr Catherine Dann officially opened the newly refurbished surgery.
The event was presided by Fr Steve of St Laurence Church and attended by 50 delegates.
Nurse Prim Gough started work on Thursdays. She is trained to offer Diabetes/COPD/Asthma care along with general nursing. Nurse Prim Gough will also offer an early clinic (extended clinic) between 730am -8am on Thursdays.
The new HCA -Mrs Susan McCracken has started her clinics on Wednesday mornings.
She will be offering smoking cessation advice ,NHS health checks , wound care , BP checks, diet advice ,flu jabs and B12 injections
The 1st extended clinic between 630-7pm.
We will be offering this service regularly on Tuesdays
We have completed all the major refurbishment work at surgery.
NHS England has given us the go ahead to establish an extended clinic.This will be a new service for our patients. Patients will be able to see a nurse and doctors outside the normal working hours ( 8am-630pm) on Tuesdays from 1.12.2014.The new extended hour clinic will be between 630pm-7pm and these appointments will be pre-booked. The phone lines will be switched to answering service as usual at 6pm.
We have completed decorating the premises. We will be doing some work with flooring between 19th-23rd of November . We are removing carpets downstairs and installing laminated flooring in waiting area and vinyl flooring in consulting rooms. We apologise for any inconvenience.
This week we hope to receive approval from NHS England to establish extended hours clinic by GP& practice nurse. Proposal has been submitted 2 weeks ago.
Sign boards were installed out side surgery.
Practice website was launched.
Jayex calling system installed in the waiting room
2nd walk flu jab clinic was held on Saturday morning by nurse and GP.
Practice received approval from NHS England for minor surgery. We will be offering joint injections.
1st ever walk-in flu jab clinic was held on Wednesday afternoon by GP and nurse. Normally patients make routine appts to see the nurse to get flu jab.After this clinic, we sent out 300 letters inviting patients to attend our 2nd drop in clinic.
We have started decorating the premises. We would be making few changes to improve patient experience.
Dr Mort has retired on 30th September 2014 after 31 years of service as a GP. Dr Shashikanth has taken over the running of the practice.
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