The doctors welcome new patients who live within our practice area. Please check with reception to see if your address falls within our catchment area. You are asked to bring proof of address (Tenancy agreement, council tax bill, utility bill or bank statement) your NHS number and passport or photo ID. These documents are not a mandatory requirement and you will not be refused registration if you cannot produce them . If you have any difficulties in providing documents asked for , our friendly practice manager will ring and assist you to facilitate registration. Our aim is to make sure that the registration process is smooth and stress-free for the patient.
As it often takes sometime for records to be forwarded from your former practice all newly registered patients will be asked to complete a health questionnaire and are offered a new patient health check with the nurse.
Please contact reception for further information
New patients are requested to bring the following documents to the surgery and apply in person (unless housebound).
1. Fully completed and signed GMS1 form (Note: If you wish to join the NHS organ donor register, please fill in the appropriate section)
In order to speed up the submission process , we request you to make sure all sections are fully completed. We will retain both forms.
3. A photo ID (normally Passport or driving licence) .Please submit NHS card ,if available.
4. Proof of address (Utility bill)
Please note- For children under 5 yrs, we will require the red book with fully completed form for children. The red books will be returned by the nurse during registration medical.
The duty receptionist will check all the documents and pass it on the the Principal GP for approval. You will be given a urine specimen pot and a Doctor’s visiting card with a letter explaining what happens next.
Once an application is submitted, we aim to make the appointment to see nurse for registration medical check up within 2 weeks. Please tell receptionist, if there is a need to see the doctor sooner.
CHANGE OF ADDRESS & PHONE NUMBER
Please inform us immediately if you move, your phone number changes or if you change your name. Please submit copies of marriage certificate or deed poll at the reception to change your name. Please submit a signed and dated letter to change your address and/or phone number.
Everyone working for the NHS has a legal duty and obligation to keep information about you confidential and secure.
You may be receiving care from other people as well as the NHS (e.g. Social Services). We may need to share information about you with them so we can all work together for your benefit. We will only ever pass information about you if:
They have a genuine need for it such as where there is a danger or harm to a child or vulnerable adult or to aid the prevention and detection of serious crime.
There is a court order.
We have your consent.
We will not disclose your information to a third party without your consent unless there are exceptional circumstances, such as when the health and safety of others is at risk or if the law requires us to pass on information.
Anyone who receives information from us has a legal duty to keep it confidential and secure at all times.
Who might we share personal information with?
We may share information with the following partner organisations:
Department of Health and other NHS bodies such as NHS England
Other NHS Trusts that are involved in your care such as other hospitals.
We may also share your information, subject to strict agreement about how it will be used and with your consent, with:
Research is undertaken to add to the existing scientific knowledge on a particular subject. It is possible that during the course of your treatment you may be asked to take part in a research study, however, you do have the right to refuse, and this will not affect the care that you receive.
Your NHS Number, Keep it Safe.
Every person registered with the NHS in England and Wales has their own unique NHS Number. It is made up of 10 digits for example 123 456 7890.
Everyone needs to use the NHS Number to identify you correctly. It is an important step towards improving the safety of your healthcare.
Always bring your NHS number with you to all appointments or quote it if you need to telephone the practice for any enquires. This will allow staff to check that they have the right patient details by checking this against your NHS number.
To improve safety always check your NHS Number on correspondence the NHS sends to you.
Ways of finding out your NHS Number
If you do not know your NHS number, contact your GP or local NHS England office . You may be asked for proof of identity, for example a passport or other form of identity this is to protect your privacy.
The Practice will endeavour to ensure that your information remains secure and confidential at all times. The Data Protection Act 2018/GDPR explains how personal information should be processed and this applies to all information whether held on paper or electronically on computer systems. We must ensure that all personal information is processed fairly, lawfully and as transparently as possible so you:
Understand reasons for us processing your personal information
Give your consent for the disclosure and use of information where necessary
Gain trust in the way we handle your information
Understand your rights regarding the right to request access about the information we hold about you.
The Caldicott Guardian has the role to ensure we meet the highest standards for handling personal information at the Practice.
We will do our best to help you to resolve any concerns you may have about the care you received.
If you have a concern or there is a problem, the best way to get it resolved is usually to tell someone there and then. In Surgery, talk to the Doctor, nurse or receptionist on duty. If you want to talk to a senior manager or to someone who has not been directly involved in your care and treatment, we can usually arrange this during office hours.
If you wish to make a formal complaint you can telephone or write to:
Patients on regular medication may require a prescription. You will find attached to your previous prescription a tear-off slip with your medication listed. Please tick the medication you require and bring or send it to the surgery. Your prescription should be ready in 2 clear working days from receipt of the request. If you wish your prescription to be sent to a particular chemist please advise us in writing or if you wish it to be posted to you please enclose a stamped address envelope.
Alternatively you can request your repeat medication by fax or email to email@example.com
You may not always need to see your doctor for the results of your tests. If you are asked to phone, please phone 01895 233736 after 12pm and explain to the receptionist the nature of the test and the result you need. Please note-We never give pregnancy and sexually transmitted diseases(STD) screening results over the phone. You have to see the nurse to discuss those results.
Housing Applications-If you are intending to apply for a council home for health reasons you do not need a doctor’ï¿½ï¿½s letter prior to application. You may apply stating your circumstances and the Council will write, in confidence, to the GP, if further information is required.